PO & PB Terms and Conditions

This Terms and Conditions is only applicable to Pre-Orders and PasaBuys.

Order Cancellation

Once the customer has paid the down payment (DP), unfortunately, no cancellation of orders is allowed. Deposits are non-refundable.

However, an order will only be cancelled under the following circumstances:

• If no more stocks are available,
• If we are no longer able to fulfill your order,
• Or if the manufacturer stops production (for Pre-Order items).

In such cases, customers are entitled to a full refund for cancelled orders.

Warranty for Resin Pre-Orders and PasaBuys

• RESTORATION. For items with minor issues and any minor future (up to 6 months from the receive date) damages, if we can restore it, we will do it for free and make it look good as new
• Whereas, for items that have damages beyond restoration upon arrival, the following options can be claimed
  • FULL REFUND. We can refund the item 100%
  • STORE CREDIT. You can exchange the item with store credit or exchange it for any item of the same value
  • FULL REPLACEMENT. If you are willing to wait, we can procure a new stock (subject to item availability).
• Additionally, we will inspect the items upon arrival. Please note that opting out of the inspection forfeits the warranty.
• Furthermore, we will declare any issues found and send images of the issue.
• Moreover, we ship your items with utmost care and ensure that it is in mint condition prior to shipping. To make claims for the restoration clause, please ensure you have an unboxing video of the package as proof that the damaged item directly came from us.
• Please note that the buyer will shoulder the shipping cost for the entire restoration claims process
• Finally, the warranty is only applicable for customers in the Philippines

Installment Payment

Please read our layaway terms guideline.